Customer Support Engineer, LegalTech Startup

We are a pioneering SaaS LegalTech startup poised to revolutionize the notary industry. Our top-notch notary services platform empowers users with real-time document notarizations available at their fingertips.

We seek an exceptional candidate to handle customer onboarding, product training, and support requests, ensuring our clients derive maximum value from our platform. We value empathic self-starters who thrive in ambiguous situations and seamlessly integrate into our team.

Responsibilities

• Provide direct support to partners and customers
• Facilitate smooth customer onboarding processes
• Conduct comprehensive product training sessions
• Foster customer satisfaction, value realization, and growth

Requirements

• Demonstrated experience in customer-facing roles
• Excellent communication and problem-solving skills
  
• Proficiency in written English at an Upper-Intermediate (B2) level or higher
• Strong understanding of delivering exceptional customer experiences
• Proficient in analytical and fault-finding skills, with the ability to work under pressure in startup environments
• Can-do attitude with a willingness to take initiative
• Strong teamwork ethic in a follow-the-sun support model
• Minimum of 1 year of experience in account management, customer success, support, or professional services
• GMT+8 timezone