Customer Support Engineer

🚨 HIRING

Job Title: Customer Support Engineer
Location: Remote
Job Type: Full-Time
Salary: $40K – $65K • Offers Equity • Offers Bonus

As a Customer Support Engineer, you'll be the primary technical point of contact for our enterprise, financial services, and government customers as they integrate and run Reality Defender's deepfake detection platform day to day. This role combines practical technical troubleshooting with customer success responsibilities: you will resolve issues while also building relationships and increasing account visibility to ensure our customers remain successful and continue to renew.

Who you are.

* 2-4 years of experience in customer support, technical support, or customer success at a B2B SaaS or API-based company.
* Comfortable with technical troubleshooting (APIs, integrations, logs) as well as owning the relationship side of an account.
* Strong written and verbal communication skills, able to translate technical detail for both engineers and business stakeholders.
* Experience supporting enterprise, financial services, or public sector customers is a plus.
* Based in Europe, able to support customers across European business hours.

https://www.realitydefender.com/careers/open-roles/customer-support-engineer?id=6565c140-8f06-499c-b2b2-be61ee500e51