Customer Support Engineer
Salary: £45,000 - 85,000 per year
Requirements:- We require proven experience in customer support, including pre- and post-sales experience, with a strong track record.
- We require proficiency in English and French.
- We require strong customer-facing skills, both by email and over the phone.
- We require understanding of SQL and the ability to generate simple queries.
- We require knowledge of HTML and at least two of the following technologies: PHP, Perl, Java, JSP/JSF, Ruby, JavaScript, or ASP.Net.
- We require excellent analysis, troubleshooting, and debugging skills, particularly with web workflows and websites.
- We require the ability to handle a wide variety of sometimes demanding and complex issues.
- SDK/mobile development experience in Android, iOS, or Java is desirable.
- We provide guidance and validation of software solutions that enable some of the largest companies in the world to do more business online.
- We test and troubleshoot customer integrations, desktop/laptop and mobile fingerprinting, API integrations, policies and rules, and escalation and enforcement workflow design.
- We follow prescribed software workflows and processes when addressing customer questions.
- We help ensure the service continues to function normally through software maintenance, testing, and post-deployment activities.
- We discern when software or technical issues should be escalated.
- We respond to customers initial questions about our software products.
- We actively monitor the service we provide.
- API
- ASP.NET
- Android
- Support
- JSP
- Java
- JavaScript
- Mobile
- PHP
- Perl
- Ruby
- SQL
- Web
- iOS
- Network
More:
We are LexisNexis Risk Solutions, an essential partner in the assessment of risk within our Business Services vertical. We provide solutions that help businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience across areas such as Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication and Verification, Fraud and Credit Risk mitigation, and Customer Data Management. This role sits within our 24x7 global support team, where overnight or weekend work may be required and occasional travel may also be needed. We offer a full-time position based in London Wall, along with generous benefits including holiday allowance, private medical cover, wellbeing programs, pension, share options, travel support, dental insurance, parental leave, learning and development resources, employee discounts, and more.
last updated 35 week of 2026