Customer Support Engineer - Remote work

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Customer Support Engineer at BairesDev

As a Customer Support Engineer, you will provide high-level technical assistance to our clients, ensuring the smooth operation of their integrations and platforms. You will act as a vital link between complex technical issues and customer satisfaction, resolving intricate challenges through deep analysis and clear communication.

What You'll Do:

- Diagnose and resolve complex REST API issues to ensure seamless data exchange between systems.
- Analyze application code and system logs to identify, troubleshoot, and document technical bottlenecks.
- Execute advanced SQL queries to extract data insights and facilitate technical problem-solving.
- Oversee the technical onboarding process for new partners, ensuring successful integration with our services.
- Provide clear and concise technical guidance to stakeholders, translating technical concepts into actionable steps.
- Maintain high system reliability by proactively identifying recurring error patterns and implementing long-term fixes.

What we are looking for:

- 5+ years of experience in Technical Support Engineering or a similar customer-facing technical role.
- Proven expertise in REST API troubleshooting and integration support.
- Strong ability to read and analyze application code and logs to identify error patterns.
- Proficiency in using SQL for data querying and advanced technical troubleshooting.
- Hands-on experience managing partner onboarding and technical communications.
- Advanced proficiency in English.

How we do make your work (and your life) easier:

- 100% remote work (from anywhere).
- Excellent compensation in USD or your local currency if preferred
- Hardware and software setup for you to work from home.
- Flexible hours: create your own schedule.
- Paid parental leaves, vacations, and national holidays.
- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!

Apply now!