Customer Support Engineer
Salary: £30,000 - 30,000 per year
Requirements:- Excellent customer service and communication skills
- Some experience in IT, helpdesk or technical support
- Good understanding of networking and TCP/IP
- Ideally some knowledge of firewalls, VLANs, VoIP, Windows or Linux
- A logical approach to troubleshooting
- Keen to learn and develop technical skills
- Full driving licence and own transport due to the office location
- Support customers by phone, email and messaging
- Troubleshoot technical issues
- Manage support tickets through to resolution
- Explain technical issues clearly to non-technical users
- Work as part of a friendly and supportive technical support team
- Support
- Linux
- TCP/IP
- Windows
- Network
More:
We are offering a Customer Support Engineer opportunity within our friendly and supportive technical support team near Hythe, Southampton, working onsite. This role is suited to someone at the early stages of their IT career, including recent IT graduates, apprenticeship completers, or candidates with around 1-3 years experience in technical or helpdesk support. We offer a £30,000 basic salary, paid overtime, occasional out-of-hours support, structured training and development, 25 days holiday plus additional Christmas leave, private medical insurance, pension, and company bonus. This is a great opportunity to build your career in technical support and develop your technical skills.
last updated 34 week of 2026