Customer Support Engineer
- Resolve customer issues and bugs
- Troubleshoot issues and work closely with the development team to resolve them
- Gather user feedback and advocate for customer needs internally
- Improve product and processes to automate the busywork
- Maintain our documentation to help developers find answers quickly
- Support our community through platforms like Discord, Pylon, and Chatbot
- 3+ years of professional experience
- Experience as a developer support engineer
- Experience coding in TypeScript and Python
- Passion for helping customers and solving problems
- Strong communication skills in both spoken and written English
- Startup experience
- Experience with Firecrawl
- Experience with web scraping, crawling, or data extraction tools
- Active participation in developer communities like Discord and Pylon
- Experience working with developer facing products like Vercel and Aloglia
- Bachelor’s or Master’s degree in Computer Science, AI, or a related field