Customer Support Executive

Customer Support Executive

A home automation company is seeking a Customer Support Executive to act as the first point of contact to customers through all access channels for all enquiries.

Smart Homes Nigeria is a fast-growing certified home technology company providing security and residential technology servicing a vast clientele across Nigeria. The company require a Customer Support Executive who will be fully vested in the organizational success.

Duties & Responsibilities

● Offering excellent customer service and after-sales support

● Overseeing the customer service process

● Resolving customer complaints

● Monitoring the work of individual representatives

● Conducting quality assurance surveys with customers and providing feedback to other staff members

● Maintaining a wealth of knowledge about products to enhance customer support

● Maintaining a pleasant working environment for the team

● Updating and managing all social media platforms

The Successful Candidate Will be One With;

● A bachelor’s degree in Administration or a related field

● An ability to motivate other team members

● An ability to prioritize tasks

● Good problem-solving skill

● A confident person

● An ability to maintain consistency in applying policies and processes

● An ability to adapt based on client’s needs

● An ability to communicate clearly and respectfully

● An ability to consider the contributions and opinions of others

● Must maintain positive working relationships

● Excellent interpersonal & written & oral communication skills

● Computer skills

● Knowledge of mediation and conflict resolution techniques

Previous experience in a similar role will be desirable

What Do we Offer?

● 70,000 naira Per month (Negotiable depending on level of experience)