Job Summary

We are seeking a detail-oriented and proactive Customer Support Executive to manage customer interactions, coordinate internal processes, and ensure smooth operational workflow. The ideal candidate will play a key role in maintaining customer satisfaction, handling documentation, and supporting billing and dispatch activities.

Requirements

Key Roles and Responsibilities

Ø Handle customer inquiries through phone, email, and online platforms in a professional and timely manner

Ø Understand customer requirements and prepare accurate quotations accordingly

Ø Coordinate with the calibration/technical team for job scheduling and track status updates

Ø Maintain proper documentation and update customer records regularly

Ø Conduct regular follow-ups with customers regarding quotations, job progress, and service completion

Ø Prepare invoices based on completed job activities with accuracy

Ø Support dispatch operations to ensure timely delivery of services/products

Ø Ensure clear communication between customers and internal teams

Required Skills

Ø Strong communication skills (verbal and written)

Ø Good organizational and multitasking abilities

Ø Attention to detail in documentation and invoicing

Ø Basic knowledge of MS Office (Excel, Word, Email handling)

Ø Ability to coordinate with multiple teams effectively

Ø Customer-focused mindset with problem-solving skills

Preferred Qualification

Ø Bachelor’s degree in Business Administration or related field
Ø Prior experience in customer support, operations, or coordination roles are an advantage

Benefits

Ø Skill Development: Structured training and certification programs to enhance technical expertise.

Ø Career Growth: Continuous learning and advancement opportunities in a supportive work environment.

Ø Positive Work Culture: Friendly, team-oriented environment that values initiative, integrity, and innovation.

Ø PF & ESI

Ø Employee Recognition Program

Ø Attendance Bonus

Ø Performance based yearly once Increment