Customer Support Executive

Role Overview: Tech-savvy sales professionals who will understand customer travel needs, book flights at competitive prices, generate sales, and efficiently manage booking systems.

Key Responsibilities:

• Engage with customers to understand travel requirements and preferences
  

• Research and book flights, accommodations, and travel services at optimal pricing
  

• Drive sales by effectively presenting travel options
  

• Issue tickets and manage amendments or cancellations
  

• Utilize booking systems (e.g., GDS) proficiently
  

• Follow up with customers to ensure satisfaction
  

• Process payments securely and handle sensitive information with discretion
  

• Provide comprehensive travel advice including visa and passport information
  

• Keep clients informed of any changes to travel plans
  

• Address and resolve customer complaints effectively
  

• Manage email correspondence with timely follow-ups
  

Requirements