Customer Support Executive

We are seeking a dedicated and enthusiastic Customer Support Executive to join our dynamic team in Maharashtra. The ideal candidate will be responsible for providing exceptional customer service and support to our international clients, specifically in the US and UK markets. This role requires excellent communication skills, a strong customer-oriented mindset, and the ability to work in a fast-paced environment, including night shifts. Key Responsibilities: - Handle inbound and outbound calls to assist customers with inquiries, issues, and requests related to our services. - Provide accurate information regarding products and services, ensuring customer satisfaction. - Resolve customer complaints efficiently and effectively, maintaining a positive relationship with clients. - Collaborate with team members to improve service delivery and customer experience. - Document customer interactions and feedback in the system for future reference. - Participate in training sessions to enhance product knowledge and customer service skills. Required Skills: - Proven experience in customer support, customer service, call center, or BPO environments. - Strong verbal communication skills with a clear and pleasant speaking voice. - Ability to handle calls professionally and empathetically. - Familiarity with international processes, particularly in the US and UK markets. - Flexibility to work night shifts and adapt to changing schedules. - Knowledge of insurance products is a plus. If you are passionate about helping customers and thrive in a challenging environment, we encourage you to apply for this exciting opportunity to grow your career in customer support.