Customer support Executive_For real estate group_Moshi
Posted Updated
Description
Job Overview:
We are looking for a Customer Support Executive to handle customer inquiries, provide property-related information, and assist in ensuring a seamless customer experience. The ideal candidate should have excellent communication skills, a customer-centric approach, and a basic understanding of the real estate industry.
Key Responsibilities:
- Handle inbound and outbound calls, emails, and WhatsApp inquiries from customers regarding real estate projects.
- Provide detailed information about property listings, pricing, amenities, and payment plans.
- Schedule site visits and follow up with potential customers to ensure engagement.
- Maintain and update customer records in the CRM system.
- Address and resolve customer queries, complaints, and concerns professionally and efficiently.
- Coordinate with the sales and marketing team to ensure smooth lead management.
- Assist customers with documentation and post-sales support.
- Build and maintain strong relationships with customers to enhance satisfaction and referrals.
Requirements:
- Education: Graduate in any discipline (B.Com, BBA, MBA preferred).
- Experience: 1-3 years in customer support, preferably in the real estate sector.
- Languages: Proficiency in Marathi, Hindi, and English (Mandatory).
- Skills: Strong communication, problem-solving, and negotiation skills.
- Proficiency in MS Office and CRM software is a plus.
- Ability to handle customer queries patiently and professionally.