Customer Support Executive

We are seeking a dedicated Customer Support Executive to join our team in Airoli, Navi Mumbai, focusing on the US Healthcare Process. The ideal candidate will have a passion for helping others and a strong commitment to providing exceptional customer service. In this role, you will be responsible for handling customer queries, understanding their concerns, and providing accurate resolutions while adhering to company policies and quality standards. Key Responsibilities: - Handle customer queries and provide professional support in a timely manner. - Understand customer concerns and provide accurate resolutions to ensure customer satisfaction. - Follow company policies, process guidelines, and quality standards to maintain service excellence. - Maintain confidentiality of customer information at all times. - Meet assigned performance, productivity, and quality targets to contribute to team success. - Escalate unresolved issues to the appropriate team for further assistance. Required Skills: - Good communication and customer-handling skills to effectively interact with customers. - Basic computer knowledge to navigate systems and document customer interactions. - Strong problem-solving and interpersonal skills to address customer needs effectively. - Ability to work night shifts as required by the role. This position offers a competitive salary package, with an annual CTC ranging from 2.0 Lakh INR to 3.0 Lakh INR, depending on experience and qualifications. We provide a supportive work environment with opportunities for growth and development. If you are a motivated individual looking to make a difference in customer support, we encourage you to apply for this exciting opportunity.