Customer Support Executive - HR Support

Responsibilities:

• End-to-End Client Onboarding: Successfully transition new clients onto HRStop by setting up their employee data, leave policies, and system configurations for a seamless start.
• Query Resolution and Product Support: Act as the primary point of contact to resolve daily client queries on "how to use" HRStop via support calls, emails, and chat.
• Driving Platform Adoption: Proactively monitor client usage and handhold users to ensure they are actively adopting all available HRStop modules.
• Client Training and Webinars: Conduct regular product training sessions, live webinars, and interactive workshops for client HR teams and their employees.
• Product Change Communication: Own the communication of all new feature releases, system updates, and UI changes, ensuring clients understand and adapt to platform enhancements.
• Grievance and Escalation Handling: Efficiently manage client complaints and coordinate closely with the product team to resolve complex technical issues.
• HR Process and Payroll Assistance: Utilize foundational HR and payroll knowledge to help clients map their internal compliance, payroll structures, and HR workflows directly into HRStop.
• Product Documentation: Create and update user-friendly client resources, including FAQs, user manuals, and feature guides.