Customer Support Executive
Key Responsibilities
Handle customer queries, complaints, and requests in a timely and professional manner
Provide accurate information about products, services, and company policies
Resolve customer issues efficiently and escalate complex cases when required
Maintain detailed records of customer interactions in CRM systems
Follow up with customers to ensure resolution and satisfaction
Meet service quality standards and performance metrics
Collaborate with internal teams to improve customer experience
Requirements
Graduate
Excellent verbal and written communication skills
Strong problem-solving and interpersonal skills
Ability to handle difficult customers calmly and professionally
Basic computer knowledge and familiarity with CRM tools
Benefits
Competitive salary package
Training and career growth opportunities