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IMPETUS CAREER CONSULTANTS PRIVATE LIMITED

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Customer Support Executive

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Description

We are seeking a dedicated Customer Support Executive to join our team in Gujarat or Maharashtra. The ideal candidate will be responsible for providing exceptional customer service and support to our clients in an international voice process environment. This role requires excellent communication skills and a passion for helping customers resolve their inquiries effectively and efficiently. Key Responsibilities: - Handle inbound calls from customers, addressing their queries and providing solutions in a timely manner. - Maintain a high level of professionalism and customer service during all interactions. - Document customer interactions and feedback accurately in the system. - Collaborate with team members to improve service delivery and customer satisfaction. - Participate in training sessions to enhance product knowledge and customer service skills. Required Skills: - Strong verbal communication skills in English. - Experience in customer support or a similar role, particularly in an international call center setting. - Ability to handle customer complaints and provide appropriate solutions. - Familiarity with telecalling and inbound call center operations. - A proactive approach to problem-solving and a commitment to delivering high-quality service. If you are passionate about customer service and looking to grow your career in a dynamic environment, we encourage you to apply for this exciting opportunity.
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