Customer Support Executive - International Voice Process

We are seeking a Customer Support Executive for our International Voice Process team. In this role, you will be responsible for handling inbound and outbound calls from international customers, addressing their queries, and providing appropriate solutions. You will maintain professional communication in English and resolve customer complaints and service-related issues effectively. Your ability to provide accurate information about our products and services will be crucial in ensuring customer satisfaction. You will also be responsible for maintaining customer records and updating details in our system, while adhering to company policies, quality standards, and call-handling procedures. Achieving assigned performance and customer satisfaction targets will be a key aspect of your role. Additionally, you will escalate complex issues to the appropriate department and ensure a positive customer experience through effective communication. Candidates with good verbal English communication skills and basic computer knowledge are encouraged to apply. Freshers are welcome, and candidates with prior experience in international BPO, voice support, or customer service will be preferred. A minimum qualification of 12th pass or graduate is required. You should be willing to work in rotational shifts, including night shifts, and possess the ability to handle customers professionally and patiently. Join us to be a part of a dynamic team dedicated to delivering exceptional customer service.