Customer Support Executive
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Description
Opportunity.
Linways is the fastest growing technology company working on a mission to improve the way the world is learning with the help of technology.
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance.
Responsibilities
- Managing a team of representatives offering customer support.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Skills Required
- A bachelor’s degree in administration or a related field.
- Excellent interpersonal and written and oral communication skills
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.