Customer Support Executive - Malayalam & Hindi

Responsibilities:

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist customers with product information, troubleshooting, and order processing.
• Escalate complex issues to the appropriate department for resolution.
• Maintain a high level of professionalism and customer service at all times.
• Proactively identify trends in customer feedback to improve overall satisfaction.
• Collaborate with cross-functional teams to ensure a cohesive approach to customer support.
• Continuously develop knowledge of products and services to better assist customers.