Customer Support Executive
Job Responsibilities
Process customer orders and sales transactions using SAP, ensuring timely and accurate order fulfilment.
Act as the main point of contact between customers and internal teams, handling enquiries and coordinating day-to-day operational matters.
Receive equipment for servicing and coordinate with service teams on repair progress, quotations, billing, collection and delivery arrangements.
Coordinate equipment deliveries and collections for Sales and Service departments.
Monitor inventory and loan equipment, ensuring sufficient stock levels and proper inventory control.
Liaise with the Finance team on customer accounts and related matters.
Coordinate administrative arrangements for exhibitions, training sessions and customer meetings.
Generate SAP reports, prepare audit documentation and conduct year-end stock counts.
Liaise with the Singapore Distribution Centre to ensure timely and accurate order fulfilment.
Perform other ad hoc duties as assigned.
Job Requirements
- Minimum Diploma with 3-5 years of customer service and order processing experience
- Good knowledge of sales and customer service techniques
- Relevant experience in organizing & planning for trainings, exhibitions & internal and external meetings
- experience with SAP
EA License No: 95C2823
EA Personnel No: R23112241
EA Personnel Name: Jin Yee