Customer Support Executive

About Our Client

Our client is a well-established organization in the financial services sector seeking a customer-focused professional to support seamless service delivery.

Job Overview

The Customer Support Executive will handle client queries, registrations, applications, and documentation while coordinating with internal teams to ensure a positive customer experience.

Key Responsibilities

• Handle inbound and outbound client queries.
• Respond to client emails promptly and professionally.
• Assist walk-in clients and provide timely support.
• Accept manual applications and supporting documents.
• Support DRP issue clients by witnessing required documentation.
• Screen applications when required.
• Coordinate with Operations for unit creation, no-instruction cases, and unregistered bank transfer confirmations.
• Manage multiple tasks and adapt to extended working hours based on business requirements.

Qualifications & Requirements

• Bachelor's Degree or Higher National Diploma in Business Administration, Finance, or a related field.
• 2+ years of experience in customer service, preferably within the banking or finance sector.
• Strong communication and customer-handling skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong coordination and organizational skills.

Interested candidates can send their CV to jobs@mindplus.global