Customer Support Executive Sales

1. Customer Handling:

• Respond promptly to customer inquiries via phone, email, chat, and social media.
  
• Provide accurate, valid, and complete information by using the right methods/tools.
  
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  

2. Problem Resolution:

• Identify and assess customers’ needs to achieve satisfaction.
  
• Diagnose and troubleshoot technical issues and provide solutions.
  
• Escalate unresolved issues to the appropriate internal teams and follow up until resolved.
  

3. Documentation and Reporting:

• Maintain detailed records of customer interactions, process customer accounts, and file documents.
  
• Prepare and distribute customer activity reports.
  
• Provide feedback on the efficiency of the customer service process.
  

4. Product/Service Knowledge:

• Stay updated with product knowledge and new product/service offerings.
  
• Provide customers with information about new features and services.
  

5. Team Collaboration:

• Work closely with team members to meet and exceed customer service goals.
  
• Collaborate with the sales and marketing teams to stay updated on product knowledge and promotions.
  

Requirements

• Excellent communication and presentation skills.
  
• Ability to multi-task, prioritize, and manage time effectively.
  
• Proficient in using customer support software, databases, and tools.
  
• Familiarity with CRM systems and practices.
  
• Personal Attributes:
  
• Customer-oriented and able to adapt/respond to different types of characters.
  
• Positive attitude and a passion for providing exceptional customer service.
  
• Problem-solving skills and the ability to think on your feet.
  
• Qualifications: Bachelor’s degree preferred.
  
• Proven customer support experience, sales engineer or experience as a client service representative.
  
• Strong phone contact handling skills and active listening.
  
  
  

Benefits

• Skill Development: Structured training and certification programs to enhance technical expertise.
  

• Career Growth: Continuous learning and advancement opportunities in a supportive work environment.
  

• Client Interaction: Work with leading industrial clients across multiple sectors, expanding your professional network.
  

• Positive Work Culture: Friendly, team-oriented environment that values initiative, integrity, and innovation.
  

• PF & ESI
  

• Employee Recognition Program
  

• Attendance Bonus
  

• Performance based yearly once Increment