Customer Support Executive

Responsibilities:

• Omnichannel Support: Manage high-volume inbound calls and live chats with professionalism and wit.
• Order Management: Assist customers with order tracking, 60-minute delivery updates, and "Try and Buy" queries.
• Product Expertise: Stay updated on the latest fashion trends and brands on the Slikk app to provide style advice or product info.
• Coordination: Work closely with the logistics and dark store teams to resolve last-mile delivery hurdles.

Requirements:

• Bachelor's Degree: Highly preferred.
• 10+2 (Higher Secondary): Considered only as an exception if the candidate has 2+ years of solid experience in the e-commerce industry.
• Experience: Minimum of 2 years in a customer-facing role.
• Experience in e-commerce or quick commerce is a strong advantage.