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The Paper Kite Company

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Customer Support Executive

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Description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Maharashtra. This role is ideal for freshers and individuals with up to two years of experience in customer service or support roles. As a Customer Support Executive, you will be responsible for providing exceptional service to our customers through various channels, including chat and voice processes. Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and providing information about our products and services. Key responsibilities include managing customer interactions, documenting issues and resolutions, and collaborating with team members to improve service delivery. The ideal candidate should possess strong communication skills, a customer-oriented mindset, and the ability to work in a fast-paced environment. Familiarity with back office operations and experience in an international BPO setting will be an advantage. If you are passionate about helping customers and eager to grow your career in customer support, we encourage you to apply.
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