Customer Support Executive

Experience: Minimum 2 years
Department: Customer Support Executive
About the Role:We are looking for a customer-focused and fashion-aware Customer Support Executive to handle customer interactions and post-purchase support for our apparel brand. The ideal candidate should have strong communication skills and a passion for delivering a great customer experience.
Key Responsibilities:

• Manage customer queries, order issues, exchanges, and returns through calls, chats, and emails.
• Provide styling or size recommendations to customers when needed.
• Handle escalations professionally and ensure timely resolutions.
• Coordinate with logistics, operations, and production teams to ensure smooth deliveries.
• Maintain CRM records and track customer satisfaction metrics.
• Share customer insights and feedback with the brand and merchandising teams.
• Assist in improving service processes and customer engagement strategies.
  
  

Requirements:

• At least 2 years of experience in Customer Support within fashion / apparel / D2C brands.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and problem-solving skills.
• A good sense of fashion, fit, and fabric knowledge to guide customers effectively is a plus.

Preferred Qualifications:

• Prior experience working with D2C or premium apparel Brands.
• Understanding of e-commerce workflows and return/exchange management.

How to Apply:

• Send your application to hr@thimblerr.com with the subject line:
  “Application – Customer Service Executive_<Your Name>”
  Include your updated CV and a short note about yourself.