Customer Support (FinTech)

We are looking for a detail-oriented and proactive Customer Support Specialist to join a fast-growing international fintech environment.
This role is focused on supporting clients and merchants, monitoring traffic, and ensuring smooth payment operations.

Key Responsibilities
Customer Support & Communication
Provide online support to clients and merchants in acquiring via chat
Communicate with providers regarding complex or problematic cases
Monitoring & Incident Management
Monitor ongoing traffic and inform clients about system status
Escalate incidents to internal teams in a timely manner
Account & System Management
Configure and maintain client accounts in internal systems
Collaborate with cross-functional teams on traffic and conversion-related issues

Requirements
Strong analytical skills and attention to detail
Ability to work with large volumes of information
1+ year of experience in customer support or financial services (financial background is a plus)
Good written English for communication with clients and providers
Tools & Skills
Experience with Jira, Confluence
Experience with Grafana, Kibana, Postman will be a plus

We Offer
Opportunity to work in a stable international fintech environment
Professional team and supportive management
Opportunities for learning and development
Competitive salary (discussed individually)
Flexible remote work format