Customer Support for Healthcare Account | Earn a 21K Signing Bonus
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Roles and responsibilities:
Inbound Support
- Receiving calls from client and address their concern / refill prescription
Verification
- Calling clients for verification and process new prescription called in by the vet / doctor.
Customer Support
- Provides customer support through different communication channels (phone, email, chat).
- Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.
- Collaborates with colleagues and different departments to resolve complex issues
- Maintains accurate records on customer interactions, transaction, feedback, etc.
Requirements
- At least 6 months BPO experience handling any US Healthcare campaign
- Good English communication skills (Oral and Written)
- Must be Detail Oriented
- Ability to multitask (taking in calls and responding to email)
- organized and keen attention to details
- Must know how to use MS Word, Excel, Outlook
- Willing to work onsite in Shaw Blvd, Mandaluyong
- Amenable working night shifts
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
As published by workable
First name, Last name, Email, Headline, Phone, Address, Photo, Home Language, Education, Experience, Summary, Resume
- I hereby authorize the representative of ISTA Personnel Solutions to collect my data and information, as part of the recruitment process with the company. I understand that these dtaa/information collected are essential for my application process. yes / no
- Are you a Filipino citizen residing in the Philippines? yes / no
- This position requires you to work onsite in Makati. Please confirm your acknowledgement on this work setup. yes / no
- How long will be your travel time to the office? written answer
- How did you hear about this position? choose one
- Were you a referral of an ISTA Solutions Employee? If yes, please put his/her full name here.
- What is your most recent salary range? choose any
- Date of Birth
- CHARACTER REFERENCE #1 * Please provide FULL NAME, COMPANY NAME, POSITION and CONTACT NUMBER written answer
- CHARACTER REFERENCE #2 * Please provide FULL NAME, COMPANY NAME, POSITION and CONTACT NUMBER written answer