Customer Support for Japanese Speaker
Salary: Rp 3.600.000 – Rp 5.200.000 per month
About the role
Provide first-level IT support to Japanese-speaking clients in an international working environment. You will assist users with Microsoft 365 applications and troubleshoot basic technical issues while communicating with clients in Japanese.
Key responsibilities
Provide first-level IT support to Japanese-speaking clients
Assist users with Microsoft 365 applications, including Outlook, Microsoft Teams, OneDrive, and SharePoint
Troubleshoot basic technical issues and guide users toward effective solutions
Communicate with clients in Japanese and collaborate with the team to resolve technical concerns
Document support requests and follow up on issues according to established procedures
About you
Able to communicate in Japanese (JLPT N3 or above is preferred)
Interested in IT support, troubleshooting, and learning new technologies
Good communication and problem-solving skills
Basic knowledge of Microsoft Office or Microsoft 365 is an advantage
Previous IT Helpdesk or IT Support experience is a plus, but fresh graduates are welcome to apply
Willing to work on a rotating shift schedule in a 24/7 support environment, including weekends and public holidays
About us
PT AICORE Network Solution Indonesia (AINS) is an international team supporting Japanese-speaking clients in an IT support environment.
Benefits
Training and guidance to help build your technical foundation
Opportunity to use your Japanese skills and gain international work experience
Develop practical skills in Microsoft 365 and IT troubleshooting
Competitive compensation based on your experience, Japanese proficiency, and qualifications
Career growth opportunities to expand your technical expertise and professional communication skills