Customer Support Healthcare- REMOTE- Advanced English C1/C2

Descripción

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

NTT DATA currently seeks a Customer Support Healthcare / Service Desk

Location: REMOTE

We are seeking a Patient Portal and Technical Support Service Desk Associate to join our healthcare team. This role involves providing comprehensive support for patient portal applications and technical assistance to users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a deep understanding of healthcare applications and technical support processes.

All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.

Job Responsibilities Include:

This position will be a part of our Patient Portal and Technical Support Service Desk, as an agent primarily handling inbound patient and user calls. This is a call center environment in which we support our customers 24x7x365. Agents will engage in on-going training and development to prepare them for next-level support and promotional advancement.

• All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.
• Respond to incoming Patient Portal and Technical Support Service Desk calls. Contacts may include, but are not limited to workflow issues, application errors, access, and functionality. Most incoming contacts are resolvable at first level support.
• Provide professional and high-quality customer service to patients and users through adherence to scripts, workflows and in compliance with corporate policies and procedures.
• Provide front-line technical support for all patients and users. The helpdesk is here to serve and support our customers when they need it to ensure our healthcare operations run smoothly. The position will serve as the first point of contact for patients and users needing login and technical assistance.
• Escalate complex technical and application issues to the appropriate teams when necessary.
• Identify and suggest possible improvements to patient experience and deliver exceptional customer service to all callers.
• Read text on computer screens for the duration of the shift
• Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
• Ensure a quiet, private workspace with high speed, wired internet
• Have a working cell phone for manager communication and Two-Factor Authentication

Basic Qualifications:

• Bilingual (speaking and writing)
• 1 to 3 years of customer service, preferably in a contact center environment or medical environment.
• 1 to 3 years of experience analyzing and solving customer problems.
• Ability to communicate technical information clearly to non-technical users.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent required

Preferred Skills:

• Experience in a call center environment
• Demonstrate a service philosophy in all interactions
• Effective communication and interpersonal skills
• Proficient typing and English language skills (both verbally and in writing)
• Demonstrate the ability to actively listen to callers, analyze their needs, and determine the appropriate action based on the customer's requirements.
• Exceptional ability to work optimally in a fast-paced environment

We Offer:

Competitive salary

Grocery Tickets - 12% of base salary

Saving Fund- 13% base salary

30 days of christmas bonus

12 days of vacations

50% Vacation bonus

5 personal days per year

Medical insurance

Life insurance

Dental Insurance

Discounts with selected Optics

Opportunity to grow in the company