Customer Support Internship

About the role

Customer Success Intern supporting ARC Move, an autonomous service robot. This role offers hands-on operational experience in a robotics environment, combining customer support with technical monitoring during live deployments.

Key responsibilities

• Monitor ARC Move robot operations during live deployments

• Provide customer support and assist with operational enquiries

• Identify, report, and escalate technical issues to the relevant teams

• Coordinate with technical and operations teams to ensure smooth robot operations

• Maintain daily monitoring logs, incident reports, and operational updates

• Support customer success activities and assist during the go-live period

About you

• Currently pursuing or recently graduated with a degree in Business Administration, IT, Engineering, or a related field

• Strong communication and problem-solving skills

• Responsible, proactive, and detail-oriented

• Comfortable working independently and coordinating with different teams

• Interested in AI, robotics, and emerging technologies

• Must be available to work on weekends

• No prior robotics experience required; training will be provided