Customer Support Lead with Security Clearance
Summary
Leads enterprise IT support operations in a regulated government environment, overseeing service desk, incident management, and user experience while ensuring alignment with mission-critical systems and SLAs.
Customer Support Lead Leads enterprise IT support operations to deliver reliable, secure, and high-quality end-user technology services within a regulated government environment. Oversees service desk operations, incident and request management, and user experience initiatives while ensuring alignment with mission-critical systems and service level agreements. Provides leadership for support personnel, manages escalations, and drives continuous service improvement using IT service management (I…