Customer Support Manager
Your role and responsibilities:
In this role, you will provide dedicated technical and operational support for vessels equipped with ABB AZIPOD® systems in Singapore.
The role will focus on ensuring reliable and efficient operation of the AZIPOD® systems through onboard technical support, troubleshooting, maintenance assistance, coordination with relevant ABB teams, and close collaboration with the customer and vessel crew.
- Perform troubleshooting, diagnostics, fault investigation, and technical assessment of AZIPOD® equipment.
- Provide technical recommendations and support the vessel crew in resolving operational issues.
- Review equipment performance, alarms, fault history, and relevant technical data to identify potential issues.
- Escalate complex technical matters to relevant ABB global engineering and product specialists when required.
- Attend vessels when required to support commissioning, maintenance, troubleshooting, inspections, repairs, and other technical activities.
- Support planned and unplanned maintenance activities related to AZIPOD® systems.
- Work closely with the vessel’s technical team and crew to ensure safe and effective execution of technical activities.
- Provide technical guidance during port calls and minimize equipment downtime and operational disruption.
Qualifications for the role:
- Engineering qualification in Electrical, Automation, Marine, Mechanical Engineering, or a related discipline.
- Strong technical experience with ABB AZIPOD®propulsion systems.
- Experience in marine, cruise, offshore, or shipboard environments is preferred.
- Strong troubleshooting and problem-solving skills.
- Experience working directly with vessel crews and marine customers.
- Good communication and interpersonal skills.
- Ability to work independently and respond effectively to urgent technical issues.
- Willingness to travel and attend vessels, including outside normal working hours when operationally required.
- Strong commitment to safety and quality.