Customer Support Manager in Greece (m/f/d)

Responsibilities

• Provide assigned key customers the needed support on daily inquiries, technical assistance and troubleshooting. Customers are ship operators/owners and engine builders
• Warranty support as per guidance / project scope informed from WinGD warranty department.
• Strengthen the local WinGD warranty team and support the 2nd Warranty manager GR on technical issues, also act as backup / deputy during his absence.
• Connect with associated people in the HQ and local organization (customer operation support group) for customer support / warranty activities / troubleshooting
• Keep close communication with WinGD Service Hub colleagues, identify business opportunities and share feedback accordingly.
• Connect with global network in China, Korea, Japan and Singapore as seen needed for customer support
• Ensure timely, unified and efficient communication with the customers
• Forward service/customer inputs to local Service team / Head office Winterthur

Requirements

• Minimum 5 years of experience in the marine engine or similar businesses
• MSc or BSc in Engineering or equivalent working experience
• Knowledge in 2 stroke crosshead diesel engine technology, maintenance and / or operation of advantage
• Pro-active and self-driven personality
• Fluent in Greek and English (written / verbal)

Our Offer

• An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
• A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
• Award winning and extraordinary products
• Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
• Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
• In-house technology training and professional development opportunities

We kindly ask you to send us your complete application, including an updated CV, diplomas/certificates and a letter of reference.