Customer Support Manager

Creating a strategy to provide cost-effective customer support that will always take care of the customer
Leading the customer support team and continuously develop both the team and service for a better customer experience
Ensuring a smooth onboarding process both for the local and second-line customer support in addition to developing an efficient communication process between both
Helping to improve the best product by providing feedback insights gathered from customer support

• Creating a strategy to provide cost-effective customer support that will always take care of the customer
• Leading the customer support team and continuously develop both the team and service for a better customer experience
• Ensuring a smooth onboarding process both for the local and second-line customer support in addition to developing an efficient communication process between both
• Helping to improve the best product by providing feedback insights gathered from customer support

Hiring Deparment

Operations