Customer Support Officer (Arabic)
About Weltrade
Weltrade is a leading international Fintech innovator with over two decades of stability and trust. Established in 2006, we are committed to providing secure, efficient, and accessible trading solutions in the global FX and online trading market. We operate as a truly global, remote-first team across different time zones, united by a culture of autonomy and shared goals. We are currently seeking proactive specialists to join our cross-functional environment. At Weltrade, we offer impact, ownership, and the stability to do your best work. We are a flat organization where empowered professionals are trusted to design the future of global trading.
About your Role
In this role, you will join the Customer Support team, a client-focused group dedicated to building trust through accurate, efficient, and consistent support across Weltrade’s global trading environment. As an Arabic-speaking Customer Support Specialist, your primary focus will be resolving client inquiries across live chat and email, supporting account-related requests, trading platform navigation, and technical issues. Your biggest challenge will be to diagnose client problems accurately, provide clear solutions, and coordinate with Compliance, Technical Support, Trading Desk, and other internal teams when escalation is required, directly contributing to Weltrade’s mission of delivering secure and accessible trading solutions and a reliable client experience. We are looking for a self-sufficient specialist who can prioritize effectively in a 7-day support operation and thrive in an autonomous, high-impact environment.
You Have
- Arabic & English proficiency: Professional fluency in Arabic and strong written and verbal English communication, with the ability to support clients accurately across both languages.
- Customer Support Experience: Proven experience in a customer support or client service role, preferably within Fintech, Forex, trading, or another high-volume transactional environment.
- Trading Knowledge: Strong understanding of financial markets and trading platforms such as MT4, MT5, or cTrader, with the ability to guide clients through platform-related issues.
- Problem Resolution: Proven ability to diagnose customer issues, provide accurate information, troubleshoot basic technical problems, and escalate priority cases to the appropriate internal teams.
- Operational Flexibility: Proven ability to work rotational shifts across a 7-day support operation, including weekends and public holidays.
Good to Have
- Experience working with Intercom, Jira SD, Confluence, or BO CRM systems.
- Previous experience supporting clients in a Forex, Fintech, or iGaming environment.
- Bachelor’s degree in Finance, Business, Economics, or a related field.
What We Offer
- Remote-First Flexibility: We operate fully remotely and offer a global and cross-functional environment.
- Ownership & Impact: A chance to own the ideas and make an impact on professional organizational growth.
- A Flat Organization: We foster a collaborative culture, and you will have the freedom to voice your ideas.
- Wellbeing: Well-balanced leave allowance (paid vacation, sick leave, public holidays, etc.) and a supportive culture that values every employee.
Recruitment Process
Application Review > HR Interview > Technical Interview > Final Interview > Offer
Weltrade is a leading international Fintech innovator with over two decades of stability and trust. Established in 2006, we are committed to providing secure, efficient, and accessible trading solutions in the global FX and online trading market. We operate as a truly global, remote-first team across different time zones, united by a culture of autonomy and shared goals. We are currently seeking proactive specialists to join our cross-functional environment. At Weltrade, we offer impact, ownership, and the stability to do your best work. We are a flat organization where empowered professionals are trusted to design the future of global trading.
About your Role
In this role, you will join the Customer Support team, a client-focused group dedicated to building trust through accurate, efficient, and consistent support across Weltrade’s global trading environment. As an Arabic-speaking Customer Support Specialist, your primary focus will be resolving client inquiries across live chat and email, supporting account-related requests, trading platform navigation, and technical issues. Your biggest challenge will be to diagnose client problems accurately, provide clear solutions, and coordinate with Compliance, Technical Support, Trading Desk, and other internal teams when escalation is required, directly contributing to Weltrade’s mission of delivering secure and accessible trading solutions and a reliable client experience. We are looking for a self-sufficient specialist who can prioritize effectively in a 7-day support operation and thrive in an autonomous, high-impact environment.
You Have
- Arabic & English proficiency: Professional fluency in Arabic and strong written and verbal English communication, with the ability to support clients accurately across both languages.
- Customer Support Experience: Proven experience in a customer support or client service role, preferably within Fintech, Forex, trading, or another high-volume transactional environment.
- Trading Knowledge: Strong understanding of financial markets and trading platforms such as MT4, MT5, or cTrader, with the ability to guide clients through platform-related issues.
- Problem Resolution: Proven ability to diagnose customer issues, provide accurate information, troubleshoot basic technical problems, and escalate priority cases to the appropriate internal teams.
- Operational Flexibility: Proven ability to work rotational shifts across a 7-day support operation, including weekends and public holidays.
Good to Have
- Experience working with Intercom, Jira SD, Confluence, or BO CRM systems.
- Previous experience supporting clients in a Forex, Fintech, or iGaming environment.
- Bachelor’s degree in Finance, Business, Economics, or a related field.
What We Offer
- Remote-First Flexibility: We operate fully remotely and offer a global and cross-functional environment.
- Ownership & Impact: A chance to own the ideas and make an impact on professional organizational growth.
- A Flat Organization: We foster a collaborative culture, and you will have the freedom to voice your ideas.
- Wellbeing: Well-balanced leave allowance (paid vacation, sick leave, public holidays, etc.) and a supportive culture that values every employee.
Recruitment Process
Application Review > HR Interview > Technical Interview > Final Interview > Offer