Customer Support Officer (Japanese speaking) – Remote Japan

Customer Support Officer (Japanese speaking) – Remote Japan

Overview

A regulated international FX/CFD broker is hiring a Japanese-speaking Customer Support Officer, working remotely from Japan, to support clients through account opening, platform use and enquiries.

Responsibilities

• Help clients open and maintain trading accounts

• Answer enquiries by email, phone and internal channels

• Make welcome calls and follow-ups

• Explain trading platforms and services; troubleshoot MetaTrader issues

• Resolve back-office and account enquiries and handle complaints

• Liaise with internal teams and escalate complex cases

• Support marketing with translations and events when needed

Requirements

• Native or fluent Japanese, written and spoken

• Fluent English (B2+)

• University or college degree

• Strong communication and interpersonal skills

• Comfortable with CRM, email platforms and MS Office

• Able to work independently and under pressure

• Based in Japan, and willing to spend an initial 3 months in Cyprus for paid training (travel and accommodation covered), then return to work remotely from Japan.

• Able to work 08:00–17:00 or 09:00–18:00 Japan time

What's offered

• Approx. USD 2,000/month (12 salaries a year)

• Remote from Japan after an initial 3-month paid training period in Cyprus

• International, multicultural FX/CFD environment

• Learning and growth opportunities

Position details

Salary: Approx. USD 2,000 per month (12 salaries a year)

Location: Japan

Work mode: Remote

Working hours: 08:00–17:00 or 09:00–18:00 Japan time

Job Type: Full time

Experience: Customer support / CRM experience

Skills: Customer Support, Japanese, MetaTrader, CRM, Complaints Handling

Industry: Forex/FX