Customer Support Officer (Latam)
About Weltrade
Weltrade is a leading international Fintech innovator with over two decades of stability and trust. Established in 2006, we are committed to providing secure, efficient, and accessible trading solutions in the global FX and online trading market. We operate as a truly global, remote-first team across different time zones, united by a culture of autonomy and shared goals. We are currently seeking proactive specialists to join our cross-functional environment. At Weltrade we offer impact, ownership, and the stability to do your best work. We are a flat organization where empowered professionals are trusted to design the future of global trading.
About your Role
You will join Weltrade’s Customer Service team at the point where client trust is won or lost: the moments traders need fast, accurate support around accounts, funding, and platform usage. Your mission is to resolve client requests via live chat and email with precision and pace, while knowing when to escalate issues to Compliance, Technical Support, or the Trading Desk. The challenge is maintaining high-quality decision-making under shift conditions and time pressure, with enough platform and market awareness to guide clients confidently (MT4/MT5/cTrader) without creating risk. Your impact is measurable: faster resolution times, higher client satisfaction, fewer repeat contacts, and a smoother trading experience that protects retention.
You Have
- Proven experience in customer support/client service (preferably trading, fintech, or i-gaming) with a track record of resolving high-volume requests via chat/email.
- Professional-level English (written and verbal) with the ability to explain technical and financial topics clearly and without ambiguity.
- Strong understanding of financial markets and trading platforms (MT4/MT5/cTrader), including common user flows and typical issues.
- Experience working with CRM/ticketing systems to document cases accurately, maintain clean histories, and support handovers/escalations.
- Ability to work rotational shifts (including weekends/holidays) while maintaining accuracy, calm execution, and consistent service quality.
Good to Have
- Bachelor’s degree in Finance, Business, Economics, or a related field.
- Additional languages beyond English.
- Experience contributing to help-center content (FAQs, guides, macros) to reduce repeat tickets and improve self-service.
What We Offer
- Remote-First Flexibility: We operate fully remotely and offer a global and cross-functional environment.
- Ownership & Impact: A chance to own the ideas and make an impact on professional organizational growth.
- A Flat Organization: We foster a collaborative culture, and you will have the freedom to voice your ideas.
- Wellbeing: Well-balanced leave allowance (paid vacation, sick leave, public holidays, etc.) and a supportive culture that values every employee.
Recruitment Process
Application Review > HR Interview > Technical Interview > Final Interview > Offer
Weltrade is a leading international Fintech innovator with over two decades of stability and trust. Established in 2006, we are committed to providing secure, efficient, and accessible trading solutions in the global FX and online trading market. We operate as a truly global, remote-first team across different time zones, united by a culture of autonomy and shared goals. We are currently seeking proactive specialists to join our cross-functional environment. At Weltrade we offer impact, ownership, and the stability to do your best work. We are a flat organization where empowered professionals are trusted to design the future of global trading.
About your Role
You will join Weltrade’s Customer Service team at the point where client trust is won or lost: the moments traders need fast, accurate support around accounts, funding, and platform usage. Your mission is to resolve client requests via live chat and email with precision and pace, while knowing when to escalate issues to Compliance, Technical Support, or the Trading Desk. The challenge is maintaining high-quality decision-making under shift conditions and time pressure, with enough platform and market awareness to guide clients confidently (MT4/MT5/cTrader) without creating risk. Your impact is measurable: faster resolution times, higher client satisfaction, fewer repeat contacts, and a smoother trading experience that protects retention.
You Have
- Proven experience in customer support/client service (preferably trading, fintech, or i-gaming) with a track record of resolving high-volume requests via chat/email.
- Professional-level English (written and verbal) with the ability to explain technical and financial topics clearly and without ambiguity.
- Strong understanding of financial markets and trading platforms (MT4/MT5/cTrader), including common user flows and typical issues.
- Experience working with CRM/ticketing systems to document cases accurately, maintain clean histories, and support handovers/escalations.
- Ability to work rotational shifts (including weekends/holidays) while maintaining accuracy, calm execution, and consistent service quality.
Good to Have
- Bachelor’s degree in Finance, Business, Economics, or a related field.
- Additional languages beyond English.
- Experience contributing to help-center content (FAQs, guides, macros) to reduce repeat tickets and improve self-service.
What We Offer
- Remote-First Flexibility: We operate fully remotely and offer a global and cross-functional environment.
- Ownership & Impact: A chance to own the ideas and make an impact on professional organizational growth.
- A Flat Organization: We foster a collaborative culture, and you will have the freedom to voice your ideas.
- Wellbeing: Well-balanced leave allowance (paid vacation, sick leave, public holidays, etc.) and a supportive culture that values every employee.
Recruitment Process
Application Review > HR Interview > Technical Interview > Final Interview > Offer