Customer Support Officer

Hiring: Customer Support Officer

📍 Remote

Salary: ₦350,000 – ₦450,000 Net Monthly

Requirements
• Bachelor's degree in any relevant field
• 1–3 years of customer support experience, preferably within fintech, crypto, remittance, or digital payment environments
• Practical understanding of stablecoins, wallet addresses, blockchain networks, deposits, and withdrawals
• Strong communication and interpersonal skills
• Excellent problem-solving and conflict-resolution abilities
• High attention to detail and strong sense of accountability
• Tech-savvy and comfortable using support tools/platforms
• Ability to multitask and thrive in fast-paced environments

Responsibilities
• Respond to customer inquiries via email, chat, and support platforms
• Resolve customer complaints and escalate complex issues where necessary
• Assist customers with payment-related issues, deposits, withdrawals, wallet transactions, and network concerns
• Explain fintech and digital payment processes clearly and professionally
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams to resolve customer issues effectively
• Identify recurring customer concerns and contribute to process improvements
• Ensure compliance with company policies, security procedures, and operational standards

Apply: https://forms.gle/5XvyeWK6uM3WChXr6