Customer Support Operator- Technical Support

Role Overview

Provide remote technical assistance to Bay Alarm customers and employees related to alarm system/access control/CCTV/IP networking/remote panel services.

What You Will Do

Answer incoming technical support phone calls, troubleshoot alarm systems, assist with general IP networking issues, and support older hardware and alarm systems.

Why It Might Be a Fit

Must be able to work independently, have basic electronic knowledge and alarm installation and/or service skills, and have customer service telephone skills.

Requirements

• Basic computer skills
• Ability to make use of electronic reference documents
• Basic electronic knowledge and alarm installation and/or service skills
• Basic networking skills
• Customer service telephone skills
• Telecom, IP network, and cellular knowledge

Benefits

• Medical
• Dental
• Vision
• Life insurance
• 401(k) with company match
• Paid training
• Guaranteed 40-Hour Workweek with Overtime Opportunities
• Alarm System Purchase Plan and Employee Discounts
• Flexible Spending Account
• Employee Assistance Program (EAP)
• Education Reimbursement
• Family Scholarship Programs
• Employee Resource Groups
• Community Service Programs