Customer Support Rep I

Summary:

Provide support to Customers, Branch Managers, Service Manager, Service Technicians, and Sales Representatives through answering phone calls and/or responding to emails.

Essential Duties and Responsibilities:

• Answer calls coming into the Customer Service Queue and the Sales, MGR, Tech Queue; assisting whomever with their need and/or reason for calling in a polite, timely, and courteous manner.
• Enter service calls into the operating system.
• Enter supply orders and send to appropriate person and/or department.
• Enter meter readings received into the department.
• Enter Service Reports sent into the department from Technicians/ Service Manager.
• Fill out various forms used within the department as it pertains to address changes and information updates.
• Quote labor rates based off customer locations; quote supply prices.
• Other duties as assigned and/or needed by Supervisor/Manager