Customer Support Representative – $21/hour

$21/hour + Profit Sharing + Benefits Effective Day 1

Join a global beauty and skincare company that supports millions of customers and independent beauty consultants in 40 markets around the world. We're looking for customer-focused problem solvers who enjoy helping others and delivering exceptional service. If you're looking for a stable career with great benefits, opportunities for growth, and the chance to make a difference every day, we'd love to hear from you.

About the Role

As a Customer Support Representative, you'll provide support to Independent Beauty Consultants, customers, and consumers through phone, email, web chat, and social media. You'll help answer questions, resolve issues, provide guidance, and connect people with the resources they need to be successful.

From assisting with orders and account questions to supporting promotions, programs, and technology-related inquiries, you'll play an important role in creating positive experiences and building trust with the people who interact with Mary Kay every day. This role is ideal for someone who enjoys solving problems, learning new things, and working in a collaborative, fast-paced environment.

Responsibilities

• Provide support to Independent Beauty Consultants, customers, and consumers through phone, email, web chat, and social media channels.
• Assist with account access, password resets, order status inquiries, product availability, order fulfillment, replacements, and related service needs.
• Answer questions related to consultant profiles, commissions, production, promotions, contests, recognition programs, and career path opportunities.
• Research and resolve customer and consultant concerns while delivering a positive service experience.
• Partner with internal departments to address complex requests and ensure timely resolution.
• Accurately document customer interactions and maintain confidentiality of sensitive information.
• Stay current on products, promotions, systems, policies, and procedures through ongoing training and development.
• Support team goals by sharing knowledge, assisting colleagues, and contributing to a positive, collaborative work environment.
• Meet quality, service, and productivity expectations while delivering a positive customer experience.