Customer Support Representative

About Cortech

Cortech is a technology-driven company building a complete digital ecosystem for modern logistics. We develop software solutions for the transportation, telematics, and fleet management, helping businesses manage their operations more efficiently. In this role, you'll develop a strong understanding of our logistics software, learn to troubleshoot technical issues, and help customers use our solutions effectively. it's a great opportunity to strengthen both your communication and technical problem-solving skills.

We are looking for a communicative, proactive, and solution-orient Customer Support Representative to join our team in Kragujevac.

Whether you already have customer support experience or are looking to develop your skills in a technology-driven enviroment, this role offers an opportunity to learn, grow, and make a real impact on customer experience.

What You’ll Be Doing:

• Providing support to existing clients via phone and digital channels;
• Responding to customer inquiries and resolving issues;
• Recording and tracking support tickets and escalating complex issues when necessary;
• Monitoring system activity and responding to potential problems;
• Maintaining professional communication and positive relationships with clients.

What You Bring:

• Advanced English proficiency (B2/C1 level);
• Previous experience in customer support, customer service, call centers, or technical support is advantage;
• Good computer literacy and confidence using digital tools;
• Strong communication skills and a customer-oriented approach;
• Analytical thinking, responsibility, and problem-solving skills.

We are looking for someone who:

• Willingness to work in a three-shift schedule
• Responsibility and attention to detail
• Strong logical thinking and problem-solving skills
• Ability to adapt communication style to different customers and situations
• Adaptability and openness to change and new situations

What we offer:

• Competitive Salary: 90,000-120,000 RSD net per month (depending on experience and language proficiency);
• Fully Paid Onboarding. Structured training during the first three months, with guidance and support from experienced team members to help you settle into the role, paid from day one;
• Transparent Shift Scheduling;
• Regular feedback and opportunities to discuss your development. (Bi-annually for employees with up to 3 years of tenure, and once a year thereafter);
• Loyalty program benefits and additional annual leave days;
• Opportunities to develop your skills and take on more complex responsibilities based on performance and business needs;
• A supportive and collaborative work environment.

Selection Process

Our selection process is designed to be transparent, efficient, and focused on creating the best possible experience for every candidate. Please note that only candidates whose qualifications and experience match the role requirements will be contacted.

If your profile matches the position requirements, you can expect an initial interview with our HR team to discuss your experience, background, career goals and the role itself.
Depending on the role, an additional interview with the Hiring Manager and Team leads may also be the part of the process.

Once all interview stages are completed, candidates can expect feedback within 7–10 days. Throughout the process, our HR team remain available for any questions and additional information.

Location: This position is based in Kragujevac. We are looking for candidates who can work in the office, so please apply only if you meet this requirement.

Thank you for considering Cortech as your next career opportunity. We truly value every application and will do our best to provide the best candidate experience throughout the process.