Customer Support Representative
THE POSITION
Under the direction of the Director of Operations, this role will be responsible for assisting Operations in day-to-day order entry, account support, and helping set up and train users within Evans’ transportation management system (TMS). To complete their objective successfully, Evans’ Customer Support Team audits customer-entered orders for completion and accuracy, procures and corrects missing and incorrect order information, obtains delivery status updates from carriers, and cordially communicates order information to customers.
ROLES AND RESPONSIBILITIES
- LTL and TL order entry/ validation
- Invoice Entry
- Communicate with carriers to obtain pickup/ delivery updates via carrier websites, email, and phone.
- Communicate delivery updates to customers via Evans’ transportation management system (TMS), email, and phone.
- Communicate information needed to mitigate delivery issues with Evans’ Operations Team.
- Maintain the highest level of customer service even when under pressure.
- Perform all other duties as assigned.
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.