Customer Support/Representative
About the Role
Nexsource Technologies is seeking a Customer Support Representative to answer inbound calls, respond to customer inquiries promptly and professionally, and provide accurate information about products, services, and procedures.
Key Responsibilities
- Answer inbound calls and respond to customer inquiries
- Provide accurate information about products, services, policies, or procedures
- Assist customers in troubleshooting issues or resolving complaints
- Record customer interactions, transactions, and complaints in the CRM system
- Maintain accurate and up-to-date customer records
- Adhere to company policies, call scripts, and quality assurance guidelines
- Follow data privacy and confidentiality rules
- Meet performance metrics (call handling time, satisfaction scores, resolution rates)
Requirements
- Bachelor's degree/HND
- 2 years' customer support experience
- Excellent communication and multitasking skills
- Punctual, trustworthy, and able to work with minimal supervision
- Fast learner
How to Apply
Send your resume to hr.nexsourcetechnologies@gmail.com and complete the survey:
https://docs.google.com/forms/d/e/1FAIpQLScKSaoQK-vyLA4bPrRqLGVnhxSq4YEuma8ey6YrcZDSB0tZRQ/viewform