Customer Support Representative

Customer Support Representative Job Duties:

• Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout the United States and Canada
• Assist end users with navigational support, payment questions, food questions that are redirected to our school / restaurant or catering partners
• Assist site administrators with navigational support including but not limited to ongoing management of menus items, menu cycles, reporting engine
• Resolve product / service questions / concerns ; determine cause and provide the best solution to ensure 100% customer satisfaction;
• Ultimate objective is to ensure customer's understanding of information provided and all questions have been answered.
• Recommend potential enhancements, products or services to management by collecting customer information and analyzing customer needs

Customer Support Representative Skills and Qualifications:

Excellent written / verbal communication and organizational skills; Web Based Program Management Experience; Proficient with Microsoft Word & Excel; Customer Focus, General Consulting Experience; Multi-tasking

Permanent Full Time Positions include the following benefits: Medical, Dental, Vision, Paid Vacation, Matching 401k, and a competitive hourly rate.