Customer Support Representative
We offer competitive benefits packages which may include generous vacation policy, health and wellness coverage, 401k with company match, discounted stock purchasing, options for education reimbursement, and amazing product discounts!
This is an in person position based at our Distribution Center in Lyons, GA.The Customer Support Representative owns the day-to-day processing of ecommerce and wholesale returns and provides administrative support for Duck Head production activities. This role tracks returns through completion, works with the Distribution Center to resolve discrepancies, and maintains accurate return records. The position also supports production tracking and coordination with vendors and internal teams. During peak periods, the role provides phone coverage for customer and wholesale inquiries.
About the Role:
- Own the day-to-day returns process for ecommerce and wholesale accounts, including processing return authorizations, recording returned goods, and completing return receipts.
- Track returns through completion and follow up with the Distribution Center and internal teams to resolve receiving issues, discrepancies, or other exceptions.
- Maintain accurate return records and communicate with customers or internal partners about return questions and status.
- Support production administration by updating purchase order information, production calendars, inventory records, and status trackers.
- Follow up with vendors and internal teams to obtain production updates and help resolve delays, shortages, damage, or other issues.
- Keep production information organized and current, and flag items that may affect order timing or availability.
- Provide phone coverage for customer and wholesale inquiries during seasonal peak periods as needed.
- Cross-train on designated customer support tasks to provide backup coverage as needed.
You will enjoy this job if you…
- Enjoy helping customers and resolving concerns.
- Communicate clearly with customers and coworkers.
- Stay organized and detail-oriented while managing multiple requests.
- Like working with different teams to keep things moving.
- Learn new systems quickly and follow through on tasks.
Who We’d Like to Meet:
- High school diploma or equivalent, or a combination of relevant education and experience.
- Previous experience in returns processing, customer service, production support, or order administration is helpful.
- Experience with ecommerce, retail, wholesale, or inventory systems is a plus.
- Comfortable using Microsoft Office and learning new systems.
- Strong attention to detail, organization, and follow-through.
This Company is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here. If you need an accommodation to complete an online application, please contact the location you are applying to or contact us at 1-888-725-1899.
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