Customer Support Representative - Portuguese Speaker
Posted
Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week
This position suits someone who wants stable, well-organised work in Athens helping Portuguese-speaking customers. Start date: 12 October 2026.
Most of your day is spent listening, understanding the issue and explaining the next step. The role rewards patience, clear language and a calm tone, even when someone is frustrated.
Your Responsibilities:
- Confirm each resolution with the customer before closing a case
- Explain step-by-step solutions in clear, simple language
- Answer questions about products, orders and accounts
- Pass recurring issues to your team leader so they can be fixed at source
Requirements:
- Fluent Portuguese
- Good English for internal tools and written documentation
- Clear, professional written and spoken communication
- Basic computer skills and confidence with web-based tools
- Willingness to work the shift pattern set for the team
- A quiet workspace and a reliable internet connection for remote work
- Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)
Use the Apply button on this page to start. We review applications as they arrive, so it helps to apply early.