Customer Support Representative - Portuguese Speaker (Remote)
Posted
Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week
Our Athens site runs a busy Portuguese service line, and we are looking for people who can keep up its standards. Start date: 24 November 2026.
Most of your day is spent listening, understanding the issue and explaining the next step. The role rewards patience, clear language and a calm tone, even when someone is frustrated.
Your Responsibilities:
- Keep case records accurate and up to date
- Recognise when a case needs escalating and hand it over with complete notes
- Keep customers informed about timescales and next steps
- Pass recurring issues to your team leader so they can be fixed at source
Requirements:
- Fluent Portuguese
- Good English for internal tools and written documentation
- Ability to stay organised when handling several cases at once
- Patience and a helpful manner, even in difficult conversations
- Clear, professional written and spoken communication
- A quiet workspace and a reliable internet connection for remote work
- Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)
Questions before you apply? Ask in your application, and our team will answer them as soon as possible.