Customer Support Representative

📍 Location: Lekki, Lagos
Job Type: Full-time
Work Mode: Hybrid

About the Role

SmallSmall Technology is seeking a customer-focused, proactive, and results-driven Customer Support Representative to join its Customer Experience team.

Key Responsibilities

• Respond to customer enquiries across phone, email, messaging platforms, and other approved channels.
• Handle complaints and ensure timely resolution of issues.
• Assist customers with rentals, bookings, payments, transactions, and service-related enquiries.
• Follow up on outstanding requests and coordinate with relevant departments.
• Provide basic platform support and escalate technical issues when necessary.
• Maintain accurate customer records, complaint logs, and CRM updates.
• Submit daily reports, meet performance targets, and contribute to improved customer satisfaction.

Requirements

• HND or Bachelor’s degree in Business Administration, Communications, Social Sciences, or a related field.
• 1–3 years of relevant customer service or support experience.
• Excellent verbal and written communication skills.
• Strong problem-solving, complaint-handling, follow-up, and organisational skills.
• Familiarity with CRM systems, spreadsheets, and customer service reporting tools.
• Attention to detail, multitasking ability, accountability, and teamwork.

Performance Expectations

Meet established targets for response time, issue resolution, customer satisfaction, follow-ups, documentation, and reporting.

How to Apply

📧 Apply via: https://jobs.cvviz.com/smallsmall_/job_86124_Customer_Support_Representative