Customer Support Representative (Spanish)

David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Customer Support Representative to join their team in Lisbon. The successful candidate will provide customer support for an international medical technology company specialising in innovative diabetes management devices, assisting users with product enquiries, order processing, and general customer service requests.

Position: Customer Support Representative

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle inbound customer enquiries via phone and email in a professional and empathetic manner

• Provide accurate information and guidance regarding medical devices, product features, and functionality

• Assist customers with product-related questions and resolve service issues efficiently

• Support customers with the transition to direct product distribution and address related concerns

• Request and collect documentation required by customers' healthcare payers

• Process customer orders and coordinate product shipments to ensure timely delivery

• Maintain accurate customer records and documentation of interactions

• Deliver high standards of customer satisfaction while following established procedures

• Collaborate with internal teams to ensure smooth service delivery.

REQUIREMENTS:

• Fluent Spanish and English, both written and spoken

• Excellent communication and interpersonal skills

• Strong customer service orientation with an empathetic and patient approach

• Good problem-solving skills and ability to handle customer enquiries efficiently

• Comfortable using computers, digital platforms, and customer management systems

• Strong organisational skills and attention to detail

• Ability to work independently and as part of a multicultural team

• Previous experience in Customer Support, Healthcare, or Medical Devices is considered an advantage

• Willingness to work on-site in Lisbon

• Flexibility to work rotational shifts within a 24/7 operation, including nights, weekends, and public holidays.

OFFER:

• Competitive salary package with Christmas and holiday allowances

• Meal allowance of €7 per working day

• Health insurance from the first day of employment

• Approximately four weeks of comprehensive product and customer service training

• Company-provided accommodation option for eligible candidates

• 22 days of annual leave in accordance with Portuguese labour regulations

• International and multicultural working environment

• And much more!