Customer Support Representative
📣 Join Our Team as a Customer Support Representative!
Location: Horsham, PA – In-Office
Schedule: 7:30 AM – 4:00 PM and 11:00 AM – 7:30 PM, alternating between early and late shifts.
🌟 Overview:Do you thrive on helping others and solving problems? Turn 14 Distribution is looking for Customer Support Representatives who are ready to deliver exceptional service to our customers. You’ll be the go-to expert for order placement, status updates, and resolving any questions or concerns. If you’re friendly, detail-oriented, and enjoy a fast-paced environment, this is the role for you!
🛠 Key Responsibilities:
Resolve order issues to ensure customer satisfaction
Provide timely email correspondence and occasional phone support
Update order statuses, obtain ETAs and tracking numbers
Expedite order cancellations, shipping issues, and delivery exceptions
Provide shipping quotes (UPS, USPS, FedEx, DHL) and assist with shipment changes
Investigate and resolve shipment-related issues, including issuing RMAs
Work with manufacturers to obtain credits and resolve product issues
Understand goods issues, goods receipts, quarantines, and credit memos and their effect on inventory
Navigate and leverage ERP software programs to support daily operations
💡 Knowledge, Skills, and Abilities:
Prior customer service experience required
Strong computer skills with the ability to type ~40 WPM
Outgoing and friendly personality with outstanding professionalism
Excellent communication and decision-making skills
Automotive knowledge or service experience is a strong plus
High School Diploma or equivalent required
🎁 There at Every Turn: Our BenefitsWe believe in empowering our employees through career growth opportunities, ongoing learning, and a strong culture of support. Here’s what we offer:
Competitive Pay Structure
Company-Sponsored Insurance (Medical, Dental, FSA, Dependent Care Accounts)
Generous Paid Time Off and Paid Holidays
401(K) Match
Tuition Reimbursement
Company-Sponsored Events
Subsidized Part Purchasing Program